FREQUENTLY ASKED QUESTIONS
What are the delivery times and costs?
What are the delivery times and costs?
TBD
How can I return an order purchased online?
How can I return an order purchased online?
- 1. Pack the product:
Use the same box in which you received the order to protect the product during transport. - 2. Fill out the return form:
Download the return form from the Sephora website and fill it out with the required information. - 3. Send the package:
Ship the package to the following address: Alter-Ego di Roberta Porro, Via Achille Grandi 1, Novedrate, 22060, Como, Italy. - 4. Receive the refund:
After receiving the return and verifying its condition, Alterbeauty will send you an email confirming the refund to your original payment method.
Does Alterbeauty have customer service?
Does Alterbeauty have customer service?
Yes, you can contact Alterbeauty's customer service via the chat that you find at the support button on the bottom right corner. Or call the landline at +39 031 791716 or mobile at +39 335 1255884.
How can I track my order?
How can I track my order?
When your order is confirmed, you will receive a message with a link to your order tracking page via email.
Do I need to register to shop online?
Do I need to register to shop online?
No, it is not required. However, registering gives you access to exclusive benefits.
What should I do if a product in my order arrives damaged?
What should I do if a product in my order arrives damaged?
We ask that you always check the integrity of the packaging upon receipt. If the packaging is damaged or shows anomalies, please report it to Alterbeauty customer service. In such cases, the replacement and reshipping costs will be covered by us. Please include the order number and a detailed description of the damage, along with photos of the damaged product. Alterbeauty customer service will then contact you to handle the replacement or refund process.
What should I do if I receive an item different from the one I ordered?
What should I do if I receive an item different from the one I ordered?
We recommend contacting Alterbeauty customer service via the support button that you find in the bottom right corner. Or call the landline at +39 031 791716 or mobile at +39 335 1255884.
Is it safe to purchase on the Alterbeauty website?
Is it safe to purchase on the Alterbeauty website?
Yes, the website https://alterbeauty.it is the official online store of Alterbeauty.
All applicable security measures are in place throughout the site.
Information about the security certificate and data encryption is accessible via the padlock icon in your browser’s address bar.
Can Alterbeauty products be used by both women and men?
Can Alterbeauty products be used by both women and men?
Absolutely. Alterbeauty products are suitable for everyone. The formulations are designed to address the needs of the skin, regardless of gender.
Are Alterbeauty products suitable for all ages?
Are Alterbeauty products suitable for all ages?
Yes, Alterbeauty products are designed to meet the needs of different age groups. From young to mature skin, each line is formulated to provide the most suitable treatment.
Are Alterbeauty products suitable for all skin types?
Are Alterbeauty products suitable for all skin types?
Yes, Alterbeauty products are developed to adapt to various skin types. However, we recommend checking the specific instructions on each product page to choose the treatment best suited to your needs.